Hey all!
I want to say to each and every last one of you a BIG thank you! All of you have been extremely patient during this time for these big changes going on in my life. New baby, moving! It’s all a whole lot. We had to also organize the inventory during the move, and finally got that done! So all is back to usual. Well just about. I still have some boxes left in the kids room. So I am working on that too.
Problem: I am still having an issue with one client. I mentionned it some time back in the blog, and it is still going on. The client doesn’t really respond to me, or at least hasn’t recently, when sent emails. They filed a chargeback with paypal to get all their funds returned to them. It makes me feel like our return policy is worth nothing. I have it on the website for a reason. That being, that these are the terms in which I and the client agree to when they make a purchase. They are claiming that the products were defective or not as described.
I tried to explain to the client about the herbal products, as I felt they didn’t understand or have any prior experience with them. Like for one, different herbal powders have different weights. That is common sense if we sit down and think about it. For one, some are leaves and some are from nuts/fruit from the plants. So therefore, the herbs will have different weights and that means the quantities won’t be equal. Like feathers are to stones.
Many of you who know me, and have had experience with myself and the Henna Sooq, know that I don’t mess around, am not dishonest, and have a high quality herbal product. What I want for myself, is what I want for others.
All I want out of this situation is that, one, the client returns the products to me, as they have not done so. Secondly, that I will refund the amount of the products purchased, and shipping is not included in this. Shipping costs money, and unfortunately I just can’t cover that. It’s in the policy and is the policy of MOST henna distributors. Even when a major supplier of ours sends us product that comes damaged, chances are I HAVE TO pay to get the good stock sent to me again to replace the damaged goods.
Fortunately, I have not been bad mouthed anywhere online concerning this, as far as I am aware of. What I feel is that this client really just wanted to get some free products out of us because is my opnion, if they really didn’t like the products they would have sent them right back to us. This order was placed a long time ago, in April 2008.
I feel like making a petition of clients, and sending that to paypal so they can fight the credit card company and client harder for me. I know paypal is trying their best. My record with paypal shows that alone.
Lastly: My goal is to change Henna Sooq’s currency to Canadian dollars (CAD) because it just makes so much more sense since it looks like we are in fact settling down here in Canada at this time, and it makes doing all that book keeping so much easier. Plus, we are now charging clients 7% Ontario PST as well. This all has to be done in CAD. I am going to work out a good shopping system, that can work that out better then this one currently. Prices should not change, unless the exchange rate does so. Most of our stock is purchased in USD, so we have to keep that all balanced.
Enjoy your weekend everyone! Thanks for reading up on us here at the Henna Blog Spot!
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